Terms of Service

Terms and Conditions of Intermediation of Purchase and Sale

These Terms and Conditions govern the intermediation of purchase and sale by FaithGiftt, hereinafter simply referred to as "FaithGiftt", and, on the other hand, the customer "FaithGiftt", qualified at the time of purchasing products on the FaithGiftt website, hereinafter referred to as the “Customer”.

Considering that FaithGiftt intermediates the sale of products and services over the Internet;
Considering the Customer’s interest in purchasing the products offered by FaithGiftt (“Products”) through its sales channels;
The purpose of this contract is to establish the general conditions of use and purchase of products and services by customers of the FaithGiftt website.

I. Confidentiality

It is the responsibility of FaithGiftt to preserve the confidentiality of all data and information provided by the Customer during the purchase process. The website’s security is audited daily and protected against hacking through the “Site Armoured” security seal.

II. Customer Service

Customers have access to Customer Service to resolve questions, requests, or complaints regarding their order or any content available on the website. The Customer Service Centre may be contacted by telephone, e-mail, or via the form available on the website.

III. Delivery Policy

The delivery time for Products is informed during the purchase process and is calculated in working days. Deliveries are made from Monday to Friday, from 8:00 a.m. to 10:00 p.m. Exceptionally, some deliveries may occur on Saturdays, Sundays, and public holidays.

III.I

It is the Customer’s responsibility to verify that the dimensions of the Product are suitable for delivery, including compliance with the spatial limits of elevators, doors, and corridors at the delivery location. There will be no assembly or disassembly, transport via stairs and/or doors and windows, or lifting of deliveries.

III.II

Up to three delivery attempts will be made to the address provided, on alternate days, with an interval of up to 48 hours between attempts. It is essential that an authorised person over 18 years of age, carrying identification, is present to receive the goods and sign the delivery receipt. If all three attempts fail, the order will be returned to the carrier’s distribution centre.

III.III

Once the order is finalised, it is not possible to change the payment method or delivery address, request priority delivery, or bring the delivery date forward.

III.IV

The delivery time provided during the purchase process considers stock availability, region, invoice issuance, and product preparation time. Each update to the order’s delivery status automatically triggers notification emails from the FaithGiftt system to the Customer.

III.V

Delivery costs are calculated based on the delivery location, weight, and dimensions of the Product.

III.VI

FaithGiftt does not authorise carriers to:

• Enter the Customer’s residence;

• Deliver via alternative methods (e.g., hoisting through windows);

• Install or maintain products;

• Open product packaging;

• Deliver to an address other than that provided in the order;

• Deliver to minors or individuals without identification.

III.VII

FaithGiftt is not responsible for delays caused exclusively by pending issues attributable to the Customer. In such cases, the Customer must attend the tax authority to resolve the matter, as information regarding releases and payments is provided only to the interested parties.

IV. Right of Withdrawal

The Customer may exercise the right of withdrawal and return the Product, provided the following conditions are met:

• The withdrawal period is up to 7 (seven) calendar days from the date of receipt;

• The Product must be returned in its original packaging, accompanied by the Electronic Invoice Auxiliary Document, manual, and all accessories.

IV.I

The Customer must request the return via the Customer Service Centre or directly through the Control Panel, in the “cancel order” section. The costs of collection or posting the Product shall be borne by the Customer.

IV.III

For purchases made by credit card, the card issuer will be notified and the refund will be processed on the next or subsequent statement, in a single transaction, regardless of the number of instalments. The timing of the refund and any subsequent billing adjustments are the responsibility of the card issuer. If future instalments are charged, the Customer will not be financially harmed, as FaithGiftt refunds the full amount in a single transaction.

IV.IV

For purchases paid by bank slip or account debit, refunds will be made by bank transfer within 10 (ten) working days, exclusively to an individual current account held by the Customer. The bank details must match those of the account holder.