Refund Policy

1. Dissatisfaction with the product: within 14 (fourteen) calendar days of receipt.
2. Defective product: within 30 (thirty) calendar days of receipt.
3. After the product has been dispatched: as soon as you receive the product, you may request a return and refund.

Please note that the first step for an exchange or refund is to notify our Customer Service Centre by contacting us via email: support@faithgiftt.com

Note: only the 1st (first) exchange will be free of charge.

To make an exchange or return, the product must show no signs of use and must be sent directly to our P.O. Box. Once the item is received and verified to be in accordance with the return conditions, we will proceed with the refund or exchange within 5 (five) working days.

Our team will guide you throughout the entire product return process.

Product returns due to dissatisfaction

Once we receive the parcel, we will analyse it to confirm compliance with the return conditions. After confirmation, our Customer Service Team will contact you, and you may choose between:

1. Exchange for any other product available in our stock; or

2. Receive a refund of the amount paid for the products (postage costs are not refunded if the delivered product is the correct model and is in perfect condition).

Guarantee

All products in the shop are guaranteed for 30 (thirty) calendar days from the date of receipt.

Note: only the 1st (first) exchange will be free of charge.

To activate the guarantee, the customer must send a video of up to 1 minute proving the defect. The video must clearly show:

• the problem with the product;

• the original packaging received from the post office, including the shipping label;

• proof of warranty.

The defect may also be proven by photos, provided they clearly show the defect, the product packaging, and proof of warranty.

NOTE: FaithGiftt does not provide technical assistance and does not have authorised service centres. If you have any questions, please contact our team and we will provide full support.

IMPORTANT

Our guarantee does not cover aesthetic damage that occurs after purchase, such as:

• tears, stains, broken or cracked screens, or similar issues.

The guarantee also does not cover:

• Damage caused by liquids, such as dropping the product in water or leaving it submerged (even if the product is water resistant, usage limits must be respected);

• Damage caused by attempts to repair or modify the product by the customer or third parties;

• Improper use of accessories;

• Damage resulting from normal wear and tear, such as scratches, oxidation due to excess uric acid from the user;

• Acceptable reduction in battery life;

• Resistance tests performed by the customer, such as glass resistance or water-resistance tests.

Warranty details

• Exchanges will be made for another product of equal value, at the customer’s choice, or as part payment for a product of higher value;

• The amount paid will not be refunded, in whole or in part;

• Any gifts sent with the product must be returned in the event of an exchange;

• Damaged or misused products will not be replaced;

• Exchanges are not permitted for made-to-order products or products that have undergone customisation, engraving, or modifications.

Frequently Asked Questions

I requested an exchange. How long will it take to receive my product?
Once the returned product is received and approved at our Distribution Centre, the new product will be shipped within 5 (five) working days.

If the exchange or return is due to dissatisfaction, size, or product discrepancy, and signs of use are identified, the item will be returned to the sender without prior notice.

If the exchange or return is due to a defect and signs of misuse are identified, the product will also be returned without prior notice.

I requested a refund. How long will it take?

• If payment was made by credit card, the refund may be issued as store credit or a card chargeback;

• If payment was made by debit card, the refund will be made to the same account used for payment.

Please note that credit card companies may take 30 to 120 days for the refund to appear on your statement.

If you have any further questions, please contact our customer service channels available in the website footer.