Return Policy

Rules for exchanges, returns and refunds

In short, if you do not agree with the product you have received, you may exchange it under the following conditions:

• The deadline to request an exchange is up to 14 calendar days after receipt of the product;

• The warranty period is up to 30 calendar days after receipt of the product;

• To request an exchange or return, contact support@faithgiftt.com;

• If the product does not meet your expectations, you may also request a refund within 14 calendar days from receipt of the product.

Note: only the 1st (first) exchange will be free of charge.

Our greatest commitment is your complete satisfaction. If you purchased a product from our online store and, upon receiving it, identify a manufacturing defect, we guarantee your right to exchange or return it under the terms below:

Return conditions

• Dissatisfaction with the product: within 14 (fourteen) calendar days of receipt.

• Defective product: within 30 calendar days of receipt.

For defects such as damaged glass or display, visible scratches, or missing parts, the customer must contact us within 24 hours of receipt, always sending photos and videos of the received package. If contact is made after 24 hours, the issue will be considered as caused by misuse.

Please note that the first step to request an exchange or return is to contact our Customer Service Centre. Our team will guide you through the entire process.

Once we receive your email, your request will be forwarded to our quality department for verification. Authorization from this department is required for any exchange. After analysis, we will inform you of the decision by email.

Complaints are analysed within a maximum of 14 working days. If a defect is confirmed, we will contact you.

Returns due to dissatisfaction

The product must:

• Show no signs of use;

• In the case of watches and accessories, not have had protective seals or “gummies” removed;

• Be returned exactly as received, with original packaging (post office packaging with label).

Once the parcel is received, it will be analysed. If approved, our Customer Service Team will contact you and you may choose one of the following options:

• Exchange for another product of similar value available in stock (only the 1st exchange is free);

• Receive a new product identical to the one ordered;

• Receive a refund of the amount paid for the product;

• Receive a coupon for future purchases in the amount of the product.

The customer is fully responsible for the cost of returning the product.

Guarantee

All products are guaranteed for 30 calendar days from the date of receipt.

To activate the guarantee, the customer must send:

• A video of up to 1 minute clearly showing the defect;

• The original packaging received (post office packaging with label);

• The warranty certificate.

The defect may also be proven with photos, provided they clearly show the defect, the packaging, and the warranty certificate.

FaithGiftt does not provide technical assistance and does not have authorised service centres. If you have any questions, please contact our team for full support.

Warranty details

• Exchanges will be made for a product of equal value, or as partial payment for a higher-value product;

• The amount paid will not be refunded, in whole or in part;

• Any gifts sent with the product must be returned in case of exchange;

• Damaged or misused products will not be replaced;

• Exchanges are not permitted for made-to-order products or items that have undergone customisation, engraving, or modifications.

IMPORTANT

The guarantee does not cover aesthetic damage occurring after purchase, such as stains, tears, broken or cracked screens, or wear caused by contact with sweat.

The guarantee also does not cover:

• Damage caused by liquids (wine, beverages, immersion in water), even for water-resistant products (limits vary by product);

• Damage caused by attempts to repair or modify the product by the customer or third parties;

• Damage resulting from normal wear and tear;

• Resistance tests carried out by the customer (glass resistance, water-resistance tests, etc.).

Refunds

In accordance with the CDC (Consumer Defence Code), cancellation requests for online purchases must be made within 14 calendar days from receipt.

• Credit card refunds: our finance department has up to 7 working days to process the request with the card operator. The refund may take up to 120 days, depending on the card issuer and invoice closing date.

• Debit card refunds: processed via the payment platform used on the website.

• If a bank transfer is required, refunds will be made within 10 working days after quality analysis and only to an account under the same customer details used for the purchase.

Products returned without prior communication, outside the deadline, with missing items, without labels or invoice, will be sent back to the customer.

The same applies to exchanges rejected after quality analysis. Returned items will be sent back collect, and return shipping costs will be charged to the customer.

Attention: FaithGiftt is not responsible for return shipping costs related to refunds, chargebacks, or exchanges. These costs are the customer’s responsibility.

In most cases, refunds are processed once the return parcel arrives at the FaithGiftt Store, usually within 8 to 20 days via the Post Office. Upon receipt, our team will contact the customer.