Returns and Refunds Policy
We want you to be totally satisfied with every purchase you make from FaithGiftt. However, if you wish to return an item—whether for an exchange or a refund—please email us first within 14 days of receiving your order to request a returns number, quoting your order reference number so we can locate your order quickly. We will then email you a returns form along with a unique returns number.
FaithGiftt warrants that goods are free from defects at the time of despatch.
RETURNING AN ITEM
When returning an item, please re-use the original packaging if possible. Otherwise, ensure the goods are packaged securely to prevent damage. Please include the completed returns form or a copy of your packing list, clearly stating your returns number and whether you are requesting an exchange, replacement, or refund. Returning an item without a returns number may delay your request.
We can only replace or refund goods returned with proof of purchase from FaithGiftt, or with sufficient information to locate your original order in our records.
Any refund issued will be made automatically to the original payment method used for the order (at the current exchange rate for overseas orders).
When returning items, always obtain proof of posting, as claims for loss or damage must be made with the Post Office. We cannot refund or exchange goods that arrive damaged or are lost in transit.
Please note: we cannot credit for wind damage to umbrellas. Wind damage is considered a natural occurrence and does not constitute a manufacturing defect.
Your right to return goods is protected under the Consumer Protection (Distance Selling) Regulations 2000.
All returns must be sent to our warehouse in China.
RETURNS – REPLACEMENT
We guarantee to replace—or, if out of stock, refund—faulty items. Please notify us within 3 days of delivery. We may request photos of the damage to speed up the replacement process. In some cases, the item may need to be returned to the manufacturer; if so, we will email you the return details, including a freepost address or prepaid return label.
All returns must be sent to our warehouse in China.
RETURNS – EXCHANGE
Before returning an item for exchange, please email us to confirm availability so we can reserve the item and issue a returns number. Exchange items must be returned as new, with all original labels and packaging included.
Please clearly state the desired replacement on the returns form or in a covering note. Once your return is received and processed, if there is any price difference, we will contact you before despatch.
Return shipping costs are non-refundable, but the exchanged item will be sent free of charge.
If you require the replacement urgently, we recommend placing a new order for immediate dispatch. Once your returned item is received, we will refund the item cost to the original payment method.
All returns must be sent to our warehouse in China.
RETURNS – FAILED DELIVERIES
If a delivery is not collected by the customer or is refused, any return charge incurred by the courier will be deducted from the refund.
If an item is returned as undeliverable, we will attempt to contact the customer to arrange redelivery. Additional shipping charges may apply. If contact cannot be made, the order will be refunded minus original shipping and return charges, if applicable.
All returns must be sent to our warehouse in China.
INTERNATIONAL RETURNS & EXCHANGES
Due to the high cost of international shipping for long items such as walking sticks and umbrellas, please carefully review product details before purchasing.
We do not offer a free international returns service. If an item arrives damaged, notify us within 3 working days and email images of the damage. Please do not return damaged items without prior contact—wait for our instructions.
International exchanges are not possible. Please place a new order, and once your return is received, we will refund the cost of the items.
All returns must be sent to our warehouse in China.