Refund Policy

At FaithGiftt, we want you to have a positive experience with your purchase. If you are not satisfied with your order, if you receive a defective or incorrect product, or if your order is lost during delivery, please contact our Customer Service team so we can assist you.

This Refund Policy explains our return, exchange, replacement, and refund procedures.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that may apply to you under the laws of your country or place of residence.

1. CONTACT US BEFORE RETURNING ANY PRODUCT

Before sending any product back to us, you must contact our Customer Service team at:

Email: support@faithgiftt.com

Please do not send a product to any address without first receiving return instructions from our Customer Service team.

After reviewing your request, our Customer Service team will provide the appropriate return address and instructions, if a return is required.

This helps ensure that your return is sent to the correct location and can be properly identified and processed.

2. RETURNS DUE TO CHANGE OF MIND OR DISSATISFACTION

In short, if you do not agree with the product you have received, you may exchange it under the following conditions:

  • The deadline to request an exchange or return is up to 14 calendar days after receipt of the product;

  • The warranty period is up to 30 calendar days after receipt of the product for defective product;

  • To request an exchange or return, contact support@faithgiftt.com;

Note: only the 1st (first) exchange will be free of charge.

Our greatest commitment is your complete satisfaction. If you purchased a product from our online store and, upon receiving it, identify a manufacturing defect, we guarantee your right to exchange or return it under the terms below:

Return conditions

  • Dissatisfaction with the product: within 14 (fourteen) calendar days of receipt.

  • Defective product: within 30 calendar days of receipt.

To be eligible for a return:

  • the product must be unused;

  • the product must be in its original condition;

  • the product must not have been damaged through misuse or improper handling;

  • the product should include its original packaging and accessories where applicable;

  • the product must not have been customized, engraved, modified, or made specifically according to your specifications, unless otherwise required by applicable law.

Once your return request has been approved, our Customer Service team will provide the return instructions.

Return shipping costs

For returns due to change of mind, personal preference, incorrect selection, or general dissatisfaction, the customer is generally responsible for the cost of returning the product, unless applicable law requires otherwise.

Original shipping charges are generally non-refundable when the correct product was delivered in proper condition, except where applicable law requires a different treatment.

3. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

If you receive a product that is defective, damaged, or materially different from the product you ordered, please contact us as soon as reasonably possible.

To help us investigate the issue, we may request:

  • photographs of the product;

  • photographs of the packaging;

  • photographs of the shipping label;

  • a short video showing the defect, where appropriate;

  • your order number;

  • other information reasonably necessary to verify the issue.

If the product is confirmed to be defective, damaged during delivery, or incorrectly supplied, we may offer, depending on the circumstances and applicable law:

  • a replacement;

  • an exchange;

  • a repair, where applicable; or

  • a refund.

Where a return is required because the product is defective, damaged, or incorrectly supplied by us, FaithGiftt will provide appropriate return instructions and will cover reasonable return shipping costs where applicable.

4. PRODUCT GUARANTEE

Unless a different period is stated for a specific product, FaithGiftt provides a 30-calendar-day product guarantee from the date of receipt.

This guarantee applies to manufacturing defects and other product problems covered by applicable law and the conditions of this policy.

The guarantee does not cover damage caused by:

  • misuse;

  • accidents;

  • improper handling;

  • unauthorized repairs or modifications;

  • failure to follow product care or usage instructions;

  • normal wear and tear;

  • cosmetic deterioration caused by ordinary use;

  • damage caused by liquids or exposure to conditions beyond the product's intended use;

  • intentional damage or resistance testing.

Nothing in this section limits any mandatory legal warranty or consumer protection applicable to your purchase.

5. PRODUCTS THAT ARE CUSTOMIZED OR MADE TO ORDER

Customized, personalized, engraved, modified, or made-to-order products may not be eligible for return due to change of mind or personal preference.

This restriction does not apply where the product is defective, damaged, incorrectly supplied, or where applicable law provides a mandatory right of return.

6. EXCHANGE POLICY

If an exchange is approved, we will provide instructions for returning the original product.

Depending on availability, an exchange may be made for:

  • the same product;

  • another product of equal value; or

  • another product of greater value, with any applicable price difference paid by the customer.

If the requested replacement is unavailable, we may offer an alternative product or refund, subject to applicable law.

Any product sent as part of an exchange must comply with the applicable return conditions.

7. REFUND ELIGIBILITY

Once a returned product is received and inspected, we will determine whether the return meets the requirements of this Refund Policy.

If the return is approved, the applicable refund will be processed.

If a return does not meet the applicable conditions, we may contact you to discuss the available options.

Where permitted by applicable law, we may deduct from a refund any reduction in the value of a product resulting from handling beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.

8. REFUND METHOD

Approved refunds will generally be issued using the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

FaithGiftt is not responsible for delays caused solely by the customer's bank or payment provider after we have processed the refund.

9. ORDER CANCELLATION BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:

support@faithgiftt.com

We will make reasonable efforts to cancel the order before dispatch.

If the order has already been dispatched, cancellation may no longer be possible and you may need to follow the applicable return procedure after delivery.

10. ORDERS LOST DURING DELIVERY

Our Shipping Policy states that orders are shipped with tracking and that FaithGiftt will provide a refund for products confirmed as lost during delivery, subject to the applicable investigation process.

If your order has not arrived within the applicable delivery period, please contact us so that we can investigate the shipment with the carrier or logistics provider.

If the shipment is confirmed as lost and cannot be delivered, we may provide:

  • a replacement; or

  • a full refund of the amount paid for the affected products,

subject to applicable law and the circumstances of the shipment.

11. DELAYS IN DELIVERY

Shipping delays do not automatically qualify an order for a refund.

Our estimated delivery times are described in our Shipping Policy.

If an order is significantly delayed, please contact our Customer Service team so that we can investigate the shipment.

Where applicable law provides cancellation or refund rights due to excessive or unreasonable delivery delays, those rights will remain unaffected.

12. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing an accurate and complete shipping address.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional shipping costs may apply if the order needs to be resent.

If the package is returned to us, please contact Customer Service so that we can determine the appropriate next steps.

13. RETURN INSPECTION

After a returned product is received, our team may inspect the product to verify that it meets the applicable return conditions.

The inspection may include checking:

  • product condition;

  • signs of use;

  • damage;

  • packaging;

  • accessories;

  • product identity;

  • evidence of misuse or unauthorized modification.

We will process an approved return or exchange within 5 working days after the returned product has been received and verified, unless a longer period is reasonably necessary or required by applicable law.

14. NON-REFUNDABLE ITEMS

Unless required otherwise by applicable law, the following may not be eligible for return due to change of mind:

  • customized or personalized products;

  • engraved products;

  • products modified according to customer specifications;

  • products that cannot reasonably be returned for hygiene or safety reasons after being opened or used, where applicable.

These restrictions do not affect rights relating to defective, damaged, incorrectly supplied, or legally non-conforming products.

15. INTERNATIONAL ORDERS, CUSTOMS, AND TAXES

Customers ordering products for delivery outside United Kingdom may be subject to customs duties, import taxes, or other charges imposed by the destination country.

These charges are outside our control.

Where applicable, customers are responsible for complying with the import requirements of their destination country.

Customs charges or import taxes paid directly to the destination country's authorities are generally not refundable by FaithGiftt unless required by applicable law.

16. CUSTOMER RIGHTS

This Refund Policy does not replace or restrict any mandatory consumer rights applicable to your purchase.

Depending on your country or region, you may have additional rights relating to:

  • cancellation;

  • returns;

  • refunds;

  • defective products;

  • delivery delays;

  • statutory warranties;

  • consumer protection.

If mandatory consumer protection laws provide rights that are more favorable than the terms described in this policy, those mandatory rights will apply.

17. HOW TO REQUEST A RETURN OR REFUND

To request a return, exchange, replacement, or refund, contact:

FaithGiftt Customer Service

Email: support@faithgiftt.com

Please include:

  • your full name;

  • order number;

  • email used for the purchase;

  • reason for the request;

  • photographs or videos where relevant.

Our team will review your request and provide the appropriate instructions.

18. CUSTOMER SERVICE HOURS

Our Customer Service team is available:

Monday to Friday
9:00 a.m. to 5:00 p.m.
Except public holidays.

Email: support@faithgiftt.com

19. COMPANY INFORMATION

FaithGiftt is operated by:

FaithGiftt. Subsidiary of JV COMMERCE GROUP LTD. Company Number: 16766755. Unit 7 Wilsons Business Park, Manchester, Postcode: M40 8WN, United Kingdom.

Website: https://faithgiftt.com

FaithGiftt operates as a Christian brand of JV COMMERCE GROUP LTD.

20. CHANGES TO THIS REFUND POLICY

We may update this Refund Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.

The updated version will be published on this page with the applicable "Last Updated" date.

21. LAST UPDATED

This Refund Policy was last updated on August 24, 2026.

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